Frequently Asked Questions

Do you ship nationwide?

Yes. We ship pool equipment and parts throughout the United States. Smaller products generally ship by parcel carrier, while oversized equipment may require LTL freight. See Shipping & Freight for details.

How do I confirm compatibility?

Match the manufacturer, equipment model, serial information, and part number whenever possible. Contact us before ordering if compatibility is uncertain.

What is your return policy?

You have 30 days after delivery to request a return. Items must be unused, uninstalled, and in the original packaging. Contact us first to start a return; items sent back without a return request can't be accepted. Special orders, sale items and hazardous materials can't be returned. Read the full Refund Policy.

What if my order arrives damaged?

Inspect every delivery right away. For freight, note visible damage or shortages on the carrier's delivery receipt before signing and photograph the pallet, packaging, and product. Then contact us as soon as possible so we can make it right.

Can I request a commercial or multi-item quote?

Yes. Send the manufacturer part numbers, quantities, delivery ZIP code, and required date to poolsupplywholesale@gmail.com or use our Commercial & Wholesale page.

Are products covered by a warranty?

Products are covered by the manufacturer's warranty. Terms vary by manufacturer, product, application, and installation method, and some warranties require professional installation. Review the manufacturer's requirements before purchase and installation.

Which brands do you carry?

We carry genuine equipment and replacement parts from Pentair, Jandy, Hayward and Sta-Rite.

How can I get help?

Use our contact page and include the product name, manufacturer part number, and your question.

Need assistance?

Call 855-677-7796 or email poolsupplywholesale@gmail.com for product and order support.